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York Harbor, November 2008
As the 2008 boating season comes to an end, York Harbor Marine Service
is pleased to announce that it has earned special recognition from
Boston Whaler in two areas this year. For
the 2nd year, the marina has been recertified at Boston Whaler's highest
level of dealer recognition, that of Master Dealer. This status
recognizes Whaler dealers who follow stringent management practices
and surpass customer expectations in sales, service and the overall
boat ownership experience. "We are very proud
of the ongoing efforts of our entire crew to maintain an outstanding
level of customer satisfaction. Everyday, we strive to exceed customer
expectations whether it relates to a new boat sale or providing maintenance
and repair services.", reported Eric Lusty, the General Manager.
In addition, at the annual Boston Whaler dealer meeting, Sales
Manager, David Stevenson, received special recognition for Outstanding
Sales in 2008. "Although we aren't the biggest Boston Whaler
dealer, we reached the Top 25 in sales for 2008 by offering great
personal service. We specialize in selling
Boston Whalers and we work hard to make sure people get the boat that
is right for them," said Stevenson. York Harbor also offers
a wide selection of pre-owned Boston Whalers-from the early classic
models through today's modern legends. If you are in the market for
a new or used Boston Whaler, contact Sales Manager, David Stevenson,
at the marina at (207) 363-3602.
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The York Harbor Marine Service
management team are all smiles after learning from Boston
Whaler Master Dealer consultant, Adlai Shihab (3rd from right),
that the marina has been recertified as a Boston Whaler Master
Dealer for a 2nd year straight. Others in the photo are (left
to right): Eric Lusty, Kathy Foster, John Lusty, Shihab, Philip
Lusty, and David Stevenson.
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York Harbor, October 2007
In September 2007, York Harbor Marine Service received Boston Whaler's
Master Dealer Award. This designation is awarded for achievement of
specific operational guidelines and implementing best practices which
lead to achieving a high level of customer satisfaction in sales,
service, and the overall ownership experience.
"As the new owners, we are extremely proud of the York Harbor Marine
Service crew that has enabled us to be included in such a distinguished
group, said Eric and Phil Lusty. "This means we are among the best
of those selling and servicing the legendary Boston Whaler". Boston
Whaler President John Ward stated that "by working hard to earn Master
Dealer Status, our dealers are raising the bar in terms of customer
relations in the marine industry."
The Avala Marketing Group coordinates and audits the Boston Whaler
Master Dealer program. Avala consultants monitor and measure dealer
performances and certify those who successfully complete the requirements.
An exhaustive and time-consuming process for dealers, the program
includes regular on-site inspections and annual re-certification.
YHMS is proud to have been awarded this honor. Our entire crew worked
very hard to attain an outstanding level of customer satisfaction.
We thank all of our customers for allowing us to partner with you
in your boat ownership experience. As we state in our Mission Statement,
"our dealership personnel are dedicated to achieving 100% customer
satisfaction by exceeding customer expectations and embracing professional
standards that reflect honesty, integrity, and a caring attitude."
For more information on York Harbor Marine Service or the Boston Whaler
Master Dealer program please contact York Harbor Marine Service General
Manager Eric Lusty at 207-363-5386, ext 134.
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