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In September 2007, York Harbor Marine Service received Boston Whaler's
Master Dealer Award. This designation is awarded for achievement of
specific operational guidelines and implementing best practices which
lead to achieving a high level of customer satisfaction in sales,
service, and the overall ownership experience.
"As the new owners, we are extremely proud of the York Harbor Marine
Service crew that has enabled us to be included in such a distinguished
group, said Eric and Phil Lusty. "This means we are among the best
of those selling and servicing the legendary Boston Whaler". Boston
Whaler President John Ward stated that "by working hard to earn Master
Dealer Status, our dealers are raising the bar in terms of customer
relations in the marine industry."
The Avala Marketing Group coordinates and audits the Boston Whaler
Master Dealer program. Avala consultants monitor and measure dealer
performances and certify those who successfully complete the requirements.
An exhaustive and time-consuming process for dealers, the program
includes regular on-site inspections and annual re-certification.
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| York Harbor Marine Service management
team and Master Dealer consultant in front of Whaler's new 190Montauk.
Left to right; David Stevenson
(Sales), Steve Roberts (Service), Adlai Shihab (Avala consultant),
and owners, Eric and Philip Lusty. Missing from photo: Kathy
Foster (Parts), Chris Hartwell (Store). |
YHMS is proud to have been awarded this honor. Our entire crew worked
very hard to attain an outstanding level of customer satisfaction.
We thank all of our customers for allowing us to partner with you
in your boat ownership experience. As we state in our Mission Statement,
"our dealership personnel are dedicated to achieving 100% customer
satisfaction by exceeding customer expectations and embracing professional
standards that reflect honesty, integrity, and a caring attitude."
For more information on York Harbor Marine Service or the Boston Whaler
Master Dealer program please contact York Harbor Marine Service General
Manager Eric Lusty at 207-363-5386, ext 134.
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